Premium Travel Solutions for Every Journey

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Terms of Service

1. Service Agreement

Sterling Travel Solutions provides professional travel planning and management services. By engaging our services, you agree to these terms and conditions.

2. Service Scope

Our services include but are not limited to: travel consultation, booking management, itinerary planning, and travel support. Specific services will be outlined in your service agreement.

3. Payment Terms

Payment terms vary by service type. Consultation fees are due upon booking. Travel bookings require payment according to supplier terms. Cancellation policies apply as per supplier conditions.

4. Client Responsibilities

Clients must provide accurate information, valid documentation, and timely responses to requests. Clients are responsible for compliance with travel requirements and regulations.

5. Limitation of Liability

Sterling Travel Solutions acts as an intermediary between clients and travel suppliers. Our liability is limited to the service fees paid. We are not responsible for supplier failures or travel disruptions beyond our control.

6. Privacy and Data Protection

We protect client information according to our Privacy Policy and applicable data protection regulations including GDPR compliance.

7. Dispute Resolution

Disputes will be resolved through mediation and arbitration in Chicago, Illinois, USA, under Illinois state law.

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Privacy Policy

Information We Collect

We collect personal information necessary to provide travel services including: contact details, travel preferences, passport information, and payment details.

How We Use Your Information

Your information is used to: provide travel services, process bookings, communicate updates, ensure travel safety, and improve our services.

Information Sharing

We share information only with travel suppliers, payment processors, and service providers necessary to fulfill your travel arrangements. We never sell personal information.

Data Security

We implement industry-standard security measures to protect your information including encryption, secure servers, and access controls.

Your Rights

You have the right to access, correct, delete, or restrict processing of your personal information. You may withdraw consent at any time.

Data Retention

We retain information as long as necessary to provide services and comply with legal obligations. Travel records are maintained for 7 years.

Contact Information

For privacy concerns, contact our Data Protection Officer at [email protected] or +1 (312) 555-0187.

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GDPR Compliance

Your Data Protection Rights

Under GDPR, you have the following rights regarding your personal data:

Right to Information

You have the right to know what personal data we process, why we process it, and how long we keep it.

Right of Access

You can request a copy of all personal data we hold about you. We will provide this within 30 days of your request.

Right to Rectification

You can request correction of inaccurate or incomplete personal data we hold about you.

Right to Erasure

You can request deletion of your personal data when it's no longer necessary for the purposes for which it was collected.

Right to Restrict Processing

You can request that we limit the processing of your personal data in certain circumstances.

Right to Data Portability

You can request that we transfer your personal data to another service provider in a structured, commonly used format.

Right to Object

You can object to processing of your personal data for direct marketing purposes or other legitimate interests.

Exercising Your Rights

To exercise any of these rights, contact us at [email protected] or +1 (312) 555-0187. We will respond within 30 days.

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DMCA Policy

Copyright Protection

Sterling Travel Solutions respects intellectual property rights and complies with the Digital Millennium Copyright Act (DMCA).

Copyright Infringement Claims

If you believe content on our website infringes your copyright, please provide:

• Your contact information
• Description of the copyrighted work
• Location of the infringing material
• Statement of good faith belief
• Statement of accuracy under penalty of perjury
• Your electronic or physical signature

DMCA Agent

Send DMCA notices to:
Sterling Travel Solutions
DMCA Agent
875 North Michigan Avenue, Suite 3200
Chicago, IL 60611, USA
Email: [email protected]

Counter-Notification

If you believe content was removed in error, you may submit a counter-notification with the required legal elements.

Repeat Infringers

We will terminate accounts of users who are repeat copyright infringers.

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Cookie Policy

What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide better service and analyze website usage.

Types of Cookies We Use

Essential Cookies: Required for basic website functionality and security.

Analytics Cookies: Help us understand how visitors use our website to improve user experience.

Functional Cookies: Remember your preferences and settings.

Marketing Cookies: Used to deliver relevant advertisements and measure campaign effectiveness.

Managing Cookies

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

Third-Party Cookies

We may use third-party services that set their own cookies. These are governed by their respective privacy policies.

Cookie Consent

By using our website, you consent to our use of cookies as described in this policy. You can withdraw consent at any time.

Updates

This cookie policy may be updated periodically. Please review it regularly for any changes.